Contract Extension / Cell Phone Upgrade FAQ

1. What is a contract extension?
2. Am I eligible for a contract extension?

 

What is a contract extension?

Contract extensions (also known as upgrades) are the best way to get a great deal on a new phone without switching carriers. AT&T, T-Mobile, Verizon, Sprint or Nextel will subsidize your new phone purchase if you extend your contract, depending on your eligibility and the length of time that you extend your contract. If you wish to extend your current contract, in many cases, you can qualify to get a brand new cell phone for free!

Am I eligible for a contract extension?

Please click on your current carrier for eligibility info:

 

For current AT&T customers:

Q: Am I eligible for a contract extension?

A: Not all Cingular/AT&T customers may qualify for a cell phone upgrade. At this time, AT&T Mobility allows these customers to upgrade with no upgrade fee when they commit to a new 2-year contract:

• AT&T customers who have had 24 months of cell phone service since activation of their cell phone or since their last phone upgrade.

Certain AT&T customers may be eligible for a cell phone upgrade even if they have been in their current plan for less than two years (24 months), if they commit to a new 2-year contract and meet these eligibility requirements:

• Customer has had a standard calling plan plus data services costing at least $68.99 a month but no more than $98.99 a month, and who has been in contract (and not had a phone upgrade) for 21 months or more, or
• Customer has had a standard calling plan plus data services costing $99 a month or more, and who has been in contract (and not upgraded) in the last 12 months.

A customer with a calling plan and data services of less than $69 who is 21 to 23 months into contract may upgrade for a fee and a commitment of an additional two-year service contract extension. No upgrade fee is assessed for any customers who are on a month-to-month agreement.

Note that AT&T upgrade eligibility may be further limited based on customer's usage history, payment record, previous phone replacement, etc. Upgrade eligibility is solely determined by AT&T Mobility at its discretion.

Q: How do I extend my current AT&T contract?

A: Choose a new AT&T cell phone and click on the "More Info" button. Then click on the "upgrade" link to check out.

 

For current T-Mobile customers:

Q: Am I eligible for a contract extension?

A: Not all existing T-Mobile customers qualify for contract extensions. T-Mobile alone sets threshold rules as to who is eligible for a contract extension as follows:

• The customer must be in month 22 or later of their contract (2 year contracts), in month 11 (1 year contracts), or off contract
• The customer must be on a qualifying rate plan
  • $39.99 or higher for a single line
  • $59.99 or higher for a family Plan
• Currertly a postpaid customer, renewing on a postpaid plan (ie. Flexpay, SmartAccess, and Prepaid are not eligible)
• The customer must be in good standing with T-Mobile
• The customer must receive a new T-Mobile device
• The customer must extend their contract for 2 years

Note that eligibility results may vary based on a variety of conditions including, but not limited to a customer's usage history, payment record, previous phone replacement, etc. Upgrade approval eligibility is determined by T-Mobile in its sole discretion. Account approval may vary.

Q: How do I extend my current T-Mobile contract?

A: Choose a new T-Mobile cell phone and click on the "More Info" button. Then click on the "upgrade" link to check out.

 

For current Verizon customers:

Q: Am I eligible for a contract extension?

A: Not all existing Verizon customers qualify for contract extensions. Verizon alone sets threshold rules as to who is eligible for a contract extension, as follows:

• You must be at least 11 months into your 1 year contract, or 22 months into your 2 year contract
• Your account must be in good financial standing and without late fees
• You agree to extend your contract 24 months from the end of your existing contract
• If you extend your contract length on a family plan for a single phone, all lines of service will be extended to the new contract end date of the upgraded phone line

Note that eligibility results may vary based on a variety of conditions including, but not limited to a customer's usage history, payment record, previous phone replacement, etc. Upgrade eligibility is determined by Verizon in its sole discretion. Account approval will vary.

Q: How do I extend my current Verizon contract?

A: Choose a new Verizon cell phone and click on the "More Info" button. Then click on the "upgrade" link to check out.

 

For current Sprint customers:

Q: Am I eligible for a contract extension?

A: Not all existing Sprint PCS customers qualify for contract extensions. Sprint sets threshold rules as to who is eligible for a contract extension. In order to be eligible for our exclusive Sprint PCS contract extension offers:

• You must have maintained continuous service on the existing Sprint PCS phones being upgraded today for the last 22 months
• You must subscribe to a $34.99 or higher Sprint PCS service plan
• Your account must be in good financial standing and without late fees
• You agree to extend your existing contract with Sprint PCS for an additional 24 months

Note that eligibility results may vary based on a variety of conditions including, but not limited to a customer's usage history, payment record, previous phone replacement, etc.

Q: If I am an existing Nextel customer, can I get a new Sprint PCS phone?

A: Yes you can. To do so, just place an order for a Sprint PCS Contract Extension and enter your current Nextel mobile number on the checkout page.

Q: My Sprint account is a business account. Am I eligible to take advantage of these contract extension offers?

A: "Business accounts" are able to take advantage of our contract extension offers only if they are individually-liable (if you pay your own bill).

Q: How do I extend my current Sprint contract?

A: Choose a new Sprint cell phone and click on the "More Info" button. Then click on the "upgrade" link to check out.

 

For current Nextel customers:

Q: Am I eligible for a contract extension?

A: Not all existing Nextel customers qualify for contract extensions. Nextel sets threshold rules as to who is eligible for a contract extension. In order to be eligible for our exclusive Nextel contract extension offers:

• You must have maintained continuous service on the existing Nextel phones being upgraded today for the last 22 months
• You must subscribe to a $34.99 or higher Nextel service plan
• Your account must be in good financial standing and without late fees
• You agree to extend your existing contract with Nextel for an additional 24 months

Note that eligibility results may vary based on a variety of conditions including, but not limited to a customer's usage history, payment record, previous phone replacement, etc.

Q: If I am an existing Nextel customer, can I get a new Sprint PCS phone?

A: Yes you can. To do so, just place an order for a Sprint PCS Contract Extension and enter your current Nextel mobile number on the checkout page.

Q: My Nextel account is a business account. Am I eligible to take advantage of these contract extension offers?

A: "Business accounts" are able to take advantage of our contract extension offers only if they are individually-liable (if you pay your own bill).

Q: How do I extend my current Nextel contract?

A: Choose a new Nextel cell phone and click on the "More Info" button. Then click on the "upgrade" link to check out.

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